Welcome to Wings Transfer Pty Ltd ("Company," "we," "us," or "our"). By accessing our website (wingstransfernoosa.com) or booking any transfer service with us, you agree to be bound by the following Terms and Conditions. Please read them carefully before making a reservation.
1. Services & Booking Process
- Service Offerings: Wings Transfer Pty Ltd provides private passenger transfers, airport connections, corporate transit, event transportation, and student transfers across Queensland and major Australian cities.
- Booking Confirmation: All reservations made via our online booking/quote forms, phone, SMS, email, or WhatsApp are subject to vehicle availability and written or verbal confirmation from our dispatch team.
- Accuracy of Information: Passengers are responsible for providing correct travel dates, pickup addresses, passenger counts, luggage details, and flight numbers. We accept no liability for missed transfers resulting from incorrect booking details.
2. Rates, Fares & Payment Terms
- Quotations: All quotes provided are based on point-to-point routes, vehicle availability, and expected travel conditions at the time of booking. Rates are subject to change for major itinerary alterations.
- Payment Methods: We accept electronic payments via secure third-party processing gateways, credit/debit cards, direct bank transfers, and in-car terminals. We do not store full credit card credentials on our servers.
- Additional Tolls & Charges: Unless explicitly stated in your flat-rate quote, unexpected road tolls, airport parking fees, or route detours requested by the passenger may incur additional charges.
3. Waiting Time & Flight Delays
- Airport Pickups: We monitor flight arrivals wherever possible. Complimentary waiting time applies for up to 60 minutes after actual flight arrival for international flights and 30 minutes for domestic flights. Extended delay fees may apply thereafter.
- Standard Pickups: For residential, hotel, or corporate drop-offs, a complimentary waiting time of 15 minutes applies. Continuous waiting time beyond this grace period is charged at our standard hourly charter rate.
4. Cancellations, Amendments & Refunds
- Cancellation Notice: Cancellations made at least 24 to 48 hours prior to scheduled pickup time are eligible for a full or partial refund (subject to administrative processing fees).
- Late Cancellations & No-Shows: Cancellations requested with less than 12-24 hours' notice, or failure of the passenger to appear at the designated pickup zone (No-Show), will forfeit the full booking fare.
- Modifications: Requesting itinerary alterations within short notice is subject to driver and vehicle availability.
5. Passenger Responsibilities & Vehicle Conduct
- Safety & Seatbelts: In compliance with Australian transport safety laws, all passengers must wear seatbelts while the vehicle is in motion. Child safety seats must be requested prior to travel.
- Prohibited Actions: Smoking, vaping, illegal substance use, consumption of unapproved alcohol, and aggressive or disrespectful behavior toward chauffeurs are strictly prohibited.
- Damage & Cleaning Fees: Passengers are financially liable for any physical damage, excessive soilage, or spillages inside our vehicles caused by neglect or intoxication. A professional detailing fee will be charged to the booking party.
6. Luggage & Cargo Policy
- Passengers must notify us of oversized luggage, bulky athletic gear, or excessive baggage requirements during the booking process to ensure an appropriate vehicle class is assigned.
- The chauffeur reserves the right to refuse transport of luggage or cargo that exceeds vehicle weight limits or compromises road safety regulations.
7. Limitation of Liability
- While Wings Transfer Pty Ltd makes every effort to ensure strict punctuality, we are not liable for transit delays caused by severe weather, traffic gridlock, road accidents, vehicle mechanical breakdowns, or unforeseen events beyond our control (Force Majeure).
- We recommend passengers carry travel insurance. We are not responsible for lost, stolen, or damaged personal belongings left behind in our vehicles, though reasonable efforts will be made to return found items.
8. Intellectual Property & Website Use
All website design, text, logos, graphics, and custom media content displayed on wingstransfernoosa.com are the property of Wings Transfer Pty Ltd. Unauthorized copying, reproduction, or distribution without prior written authorization is strictly prohibited.
9. Governing Law & Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Queensland, Australia. Any legal claims or disputes arising under these terms shall be subject to the exclusive jurisdiction of the Courts of Queensland.
10. Contact Us
If you have any questions, concerns, or inquiries regarding these Terms and Conditions, please contact us:
Wings Transfer Pty Ltd
Sunshine Coast, QLD 4551, Australia
Phone: 040 440 0895
Email: wingstransfer4u@gmail.com
By booking a service or utilizing our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.