Welcome to Wings Transfer Pty Ltd ("Company," "we," "us," or "our"). By booking or utilizing our private transport services, you agree to comply with and be bound by these Service Terms of Use. If you do not accept these terms, please do not proceed with our services.
1. Service Eligibility & Traveler Requirements
- Age Policy: Bookings must be made by individuals aged 18 or older. Minors are permitted to travel when accompanied by an adult or with documented parental/guardian authorization.
- Accurate Details: The booking client is responsible for providing accurate travel itineraries, contact numbers, flight schedules, and luggage requirements.
2. Booking Schedule, Waiting Time & Cancellation Policy
- Reservations: Rides must be requested in advance through our official website (wingstransfernoosa.com), direct phone, email, or messaging channels.
- Grace Period & Waiting Fees: We offer a complimentary waiting window of up to 60 minutes for international airport arrivals, 30 minutes for domestic arrivals, and 15 minutes for standard residential or corporate pickups. Continuous waiting beyond these thresholds may incur additional fee charges.
- Cancellation Window: Cancellations or trip modifications must be submitted at least 24 hours prior to the scheduled pickup time for a full or partial refund.
- Late Cancellations & No-Shows: Requests submitted within less than 24 hours of scheduled transit, or failure to meet the driver at the designated pickup zone, will result in a full fare forfeiture.
3. Payment, Rates & Surcharges
- Payment Terms: Travel fares must be paid upon booking confirmation or at service completion, as agreed during quote confirmation.
- Accepted Payments: We process major credit/debit cards, bank transfers, and secure electronic card reader transactions.
- Additional Fees: Unscheduled route diversions, unexpected road tolls, or cleaning fees resulting from passenger negligence will be added to the final invoice.
4. Passenger Conduct & Vehicle Care
- Safety Mandates: All passengers must wear seatbelts while the vehicle is in motion, in accordance with Australian road safety laws.
- Behavioral Expectations: Smoking, vaping, alcohol consumption without approval, or disruptive behavior toward chauffeurs is strictly prohibited.
- Damage Liability: Passengers are financially liable for physical damage or professional cleaning costs caused by spills, illness, or intentional neglect.
5. Operational Limitations & Refusal of Service
- Service Denial: We reserve the right to refuse service to any individual exhibiting unsafe, aggressive, or illegal behavior.
- Unforeseen Delays: While we aim for absolute punctuality, service timings may be impacted by severe weather conditions, road closures, traffic gridlock, or unexpected vehicle issues.
6. Limitation of Liability
Wings Transfer Pty Ltd is not liable for indirect damages, missed connections, or financial losses resulting from unforeseen road delays beyond our reasonable control. Passengers are encouraged to carry personal travel insurance for extra security.
7. Policy Amendments
We reserve the right to revise or modify these Service Terms of Use at any time. Updates take immediate effect upon being published on our website.
8. Governing Law
These terms are governed by and construed in accordance with the laws of Queensland, Australia. Any legal disputes shall be subject to the exclusive jurisdiction of Queensland courts.
9. Contact Us
If you have any questions or concerns regarding these Service Terms of Use, please reach out to us:
Wings Transfer Pty Ltd
Sunshine Coast, QLD 4551, Australia
Phone: 040 440 0895
Email: wingstransfer4u@gmail.com
By confirming a booking with Wings Transfer Pty Ltd, you acknowledge that you have read, understood, and accepted these Service Terms of Use.