Privacy Policy

At Wings Transfer Pty Ltd ("Company," "we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Scope of This Policy

This Privacy Policy applies to all personal information collected via our website (wingstransfernoosa.com), online quote/booking forms, direct phone inquiries, SMS, WhatsApp, and email communications managed by Wings Transfer Pty Ltd.

2. Information We Collect

We only collect personal information that is reasonably necessary to arrange, confirm, and provide private passenger transfer services across Queensland and nationwide. Depending on your interaction, we may collect:

• Contact Details: Full name, phone number, email address, and residential or billing address.
• Journey Details: Pickup location, drop-off location, preferred date/time, flight numbers, passenger counts, and travel notes.
• Form Submission Data: Information entered into contact and quote submission forms (processed securely via Web3Forms API).
• Technical Data: Standard server log details, browser type, device information, and IP address collected automatically during site visits.

3. How Information Is Collected

Your information is collected through transparent and direct channels when you:

• Submit a quote request or booking inquiry form on our website.
• Contact our team directly via phone, SMS, WhatsApp, or email.
• Interact with our dispatch team or assigned chauffeurs regarding ride schedules.

4. Purpose of Data Collection & Use

We process your personal information strictly for legitimate business operations, including:

• Scheduling, confirming, and managing your private transfers.
• Communicating dispatch updates, chauffeur arrival notices, or route advisories.
• Issuing tax invoices, managing payment records, and maintaining legal accounting logs.
• Responding to customer inquiries, quote requests, and feedback.
• Complying with statutory Australian transport regulations, safety requirements, and road authority standards.

5. Financial Data & Payment Security

We do not store or process sensitive credit/debit card numbers on our website servers. Payments processed electronically are handled via secure, PCI-DSS compliant payment processing platforms. Direct payments made in-car or via bank transfer are recorded strictly for accounting and tax invoicing purposes.

6. Disclosure of Personal Information

Wings Transfer Pty Ltd does not sell, rent, or trade customer data to third-party marketers. Disclosure occurs strictly on a need-to-know basis with:

• Assigned Chauffeurs: Subcontracted or employed drivers who receive pickup schedules, passenger names, and contact numbers strictly to execute your booked ride.
• Secure Technology Partners: Third-party IT hosting services, secure form processing APIs (such as Web3Forms), and communication infrastructure operating under strict confidentiality obligations.
• Legal & Regulatory Authorities: Statutory bodies, police authorities, or legal entities when required by Australian law or legal process.

7. Student & Minor Travel Safety

When providing transport services for students or minors (including campus and student transfers), personal details are handled with heightened care and collected strictly for passenger identification, safety coordination, and communication with authorized parents, legal guardians, or educational institutions.

8. Data Security and Storage

We implement industry-standard physical, technical, and administrative controls (including SSL encryption on web forms) to prevent unauthorized access, loss, alteration, or disclosure of customer records. Personal information is retained only as long as necessary to fulfill booking requirements and statutory tax compliance, after which records are securely destroyed or de-identified.

9. Cookies & Analytical Tools

Our website utilizes functional cookies to facilitate smooth navigation and analyze basic web traffic. You may disable cookies through your browser settings, though doing so may slightly affect performance on certain web pages.

10. Your Privacy Rights

Under the Privacy Act 1988 (Cth), you retain the right to:

• Access the personal information held about you by Wings Transfer Pty Ltd.
• Request corrections to any inaccurate, incomplete, or out-of-date information.
• Opt out of any non-essential service or promotional updates.

11. Contact Us & Privacy Queries

If you have questions regarding this Privacy Policy, wish to access/update your personal details, or want to register a privacy inquiry, please contact us:

Privacy Officer
Wings Transfer Pty Ltd
Sunshine Coast, QLD 4551, Australia
Phone: 040 440 0895
Email: wingstransfer4u@gmail.com

12. Policy Updates

We reserve the right to amend this Privacy Policy as required by operational adjustments or regulatory updates. Any changes will be published immediately on this page.